Hotel Guest Relationship Office Intern | MoC

Hotel Guest Relationship Office Intern

Internship Code

https://aiesec.org/opportunity/985068

Organization

XI’AN HUAHAI HOTEL

Role description

1. Understand corporate culture and specialty products.
2. Design VIP reception arrangement together with relevant reception posts, and receive VIP on behalf of the hotel.
3. Exchange business CARDS with customers, establish customer history information, understand customers’ preferences and special requirements, and assist in the implementation
4. Effectively handle guest objections and complaints, improve guest experience and satisfaction.
5. Responsible for hotel English training.

Main activities

  1. Read GRO’s report the day before and help to follow up and solve guest problems.
  2. Properly handle all complaints about hotel services and facilities and listen to guests’ opinions.
  3. Check the report of the guest who will leave and arrive on the same day.
  4. Get familiar with the guest’s name and other information to greet the guest on behalf of the hotel.

Requirement

  • Chinese and English
  • Prefer Hotel Management Background

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注意事項

專案費用: 新台幣14000元


Browsing through our internships online is free of charge. Once a match is made between an intern and the opportunity, we will require a $14000 NTD program fee. This fee does not cover flights, visa fees, or insurance. Please check your specific project as accommodation or meals may be included.

專案報名限制


Interns are required to be between the ages of 18 and 30 years old. There are no background requirements in terms of education or work experience. Applicants should be able to speak well to native English. AIESEC does not discriminate on the basis of race, color, gender, sexual orientation, creed, religion, national, ethnic or social origin.

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